EQMS Issue Manager is a particularly flexible tool. It can be used to manage virtually any type of business issue. For example,
1) To manage complaints from Customers, Suppliers or Partners.
2) Manage problems requiring Corrective or Preventive Action.
3) For Non-conformance management.
4) Logging health and safety incidents and accidents.
Some of the common problems with managing issues include:
1) Consistent, accurate and straightforward information collation
2) Visibility and control
3) Ownership and accountability
4) No closed-loop process
5) No root cause analysis