Finding records

Audience: Audit administrators, Audit managers, Audit users

 

List | Details | Create | Edit | Tasks | Associated issues

 

Throughout the audit or inspection process you may observe various non-conformances, issues or areas for improvement. In EQMS we refer to these records as Findings. For each possible issue you find, you can raise a simple finding records to help identify, correct and prevent.

Each finding record can have an associated task to help correct the problem, however, for more complex processes you can also raise an associated issue record (EQMS Issue manager required).

 

Findings list

To view the issues list:

  1. Navigate to Home > Audits > Findings . You should be presented with a screen similar to below:

[click image to expand]

Select any finding from the list to view the record details

  • Standard list screen filters and Export available.

  • Additional filter of 'Show my findings' available. If this box is checked, the list will only display issue records where you are listed as the owner

 

You can perform certain actions from the findings list screen by selecting the appropriate option at the top of the list.

Those options are:

Option Description

Export

Select this to export the list screen as a table. Keeping any applied filters in place.

 

Selecting the options icon [] at the end of each row will reveal how you can interact with the record.

For issue records, the options are:

Option Description
View Select to view the finding details screen
Edit Select to enter the finding details edit screen

 

 

Finding record details

To view the details for a finding record:

  1. Navigate to Home > Audits > Findings
    1. Select the finding from the list screen
    2. Select View from the options dropdown []

You will be presented with a screen similar to below:

[click image to expand]

The details screen will list all key details for the issue including its status, finding type and an associated task or issue record.

If you have the correct permissions the following option will be available to you in the top right:

Icon Title Description
Edit Allows you to access the edit details screen

 

 

Raise new finding record

Finding records are raised from within audit records, either associated with a specific question in the questionnaire or to the overall audit.

To raise a finding:

  1. a) From the questionnaire: Select raise finding from the more options drop down in the question field..
  1. b) From the findings tab of an audit record: Select the raise finding button.
  1. Select a finding type. The screen will refresh to reveal additional details field.

  1. Enter a title
  2. Provide a description of the finding
  3. Select save to confirm. The screen should refresh to reveal the 'Edit finding details' screen and allow you to perform further actions such as raising a task or associated issue.

See below for additional information on any of these steps.

Don't worry if you miss or forget any of the mandatory fields as the system will prompt you when you select save.

When you begin to raise a new finding record, you will first be presented with a screen similar to below. You must select a finding type to continue.

[click image to expand]

  1. Select Select to choose the required finding type. You will be presented with a modal list screen of existing finding types, similar to below:

[click image to expand]

  1. Tick the check box in the row of the finding type you wish to raise.
  2. Select Confirm to continue

Once a finding type has been selected the screen will refresh to reveal the full new finding details screen, similar to the one shown here:

[click image to expand]

If the finding type you require does not exist:

  1. Select Create, this will reveal the create finding type screen in a new panel.
  2. Follow the instructions as defined here for adding a new finding type
  3. Once created, the new finding type will be applied to the new finding record.
Note: Audit administrator or Audit manager - finding types permissions required.

 

 

Manage finding records

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Close finding records

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